Refund and Returns Policy
At Khayat Books, we value your satisfaction and aim to provide high-quality books and publications. Please read our refund and returns policy carefully.
Returns
Our return policy lasts 7 days from the date of delivery.
If 7 days have passed since your order was delivered, unfortunately we cannot offer a refund or exchange.
To be eligible for a return:
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The item must be unused, unread, and in the same condition as received
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The item must be in its original packaging
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A receipt or proof of purchase is required
Non-Returnable Items
The following items are not eligible for return or refund:
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Gift cards
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Downloadable or digital products
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Books showing obvious signs of use
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CDs, DVDs, VHS tapes, cassette tapes, or vinyl records that have been opened
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Any item not in its original condition, damaged, or missing parts due to reasons not caused by our error
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Any item returned more than 7 days after delivery
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.
Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account again
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Contact your credit card company, as processing times may vary
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Contact your bank, as additional processing time may be required
If you have completed these steps and still have not received your refund,
please contact us at hello@khayatbooks.com.
Sale Items
Only regular-priced items may be refunded.
Sale items are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item for the same title, please contact us at hello@khayatbooks.com, and we will provide further instructions.
Return Shipping
To initiate a return, please contact us before sending any items back.
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Customers are responsible for return shipping costs
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Shipping costs are non-refundable
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If a refund is approved, return shipping costs will be deducted from the refund
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We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items
Need Help?
If you have any questions regarding refunds or returns, please contact us at:
hello@khayatbooks.com